Shipping Policy

Thank you for ordering from El Bombero USA. Please review the following shipping information before placing your order.

Shipping Date

All orders are paid in full at checkout. El Bombero USA products ship in the order they are received, beginning after November 1, 2026. We do not accept pre-orders, deposits, or partial payments.

Shipping & Delivery

Once your order has been processed and shipped, please allow approximately 4–5 business days for delivery.

Delivery times are estimates and may vary due to the shipping carrier, destination, holidays, weather conditions, or other circumstances outside of our control.

Age Verification at Delivery

Every order that contains tobacco ships with an Adult Signature Required (21+) delivery service. At the door, the carrier will ask the person receiving the package to present a valid government-issued photo ID confirming they are at least 21 years of age (or the minimum legal age for purchasing tobacco where they live, if higher) and will record their signature before releasing the package.

Packages containing tobacco will never be left unattended, left at a door or mailroom, or handed to anyone under 21. If no eligible adult is available at the time of delivery, the carrier will attempt redelivery or hold the package at a local carrier facility, where it can be picked up with valid ID. If the package cannot be delivered after the carrier’s attempts, it will be returned to El Bombero USA and the order will be refunded, less the shipping costs incurred.

Because an adult signature is required, tobacco orders cannot be shipped to PO Boxes or parcel lockers. Please use a street address where an adult who is 21 or older will be available to sign. Age is also verified at checkout before any order is accepted; orders that cannot be verified are cancelled and refunded.

Accessory-only orders (no tobacco) do not require an adult signature.

Tracking Information

When available, tracking information will be provided after your order has been processed for shipment. Please use your tracking information to monitor the status of your delivery.

Damaged or Open Packages

Please inspect your package immediately upon delivery.

If your package arrives damaged, opened, tampered with, or with items missing, please contact El Bombero USA immediately. We strongly recommend taking photographs of the package, shipping label, packaging materials, and contents before discarding anything.

Please retain all original packaging while your claim is being reviewed.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order. El Bombero USA is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Questions

For questions or concerns regarding your shipment, please contact El Bombero USA through the contact information provided on our website.